spa etiquette at Bella Nova Day Spa & Retreat in Northwest Houston TX

aromatherapy Make Your Visit Enjoyable

Arrival
Relax during your spa journey by arriving 20-30 minutes early. This allows time to change and enjoy the therapeutic benefits of steam and a relaxing beverage. Late arrivals finish at the scheduled time, while the treatment fee remains the same.
Appointments
Please provide credit card or gift card information when scheduling your appointment. Less than 24 hours notice of cancellation results in a 50% charge; no shows are charged in full.
Gratuity
Most clients follow service business guidelines of 15-20%. Gratuity is included in package pricing and for groups of two or more.
Peacefulness
For their safety, children under 10 are not allowed. Children 10-18 must be accompanied by an adult. Please silence all cell phones and pagers prior to entering the spa.
Attire
A comfortable robe, slippers and spa locker are available for all clients. You may wear your undergarments or bathing suit during your visit. We provide disposable garments and fully drape clients during treatments. Guests 18 and under are required to wear a bathing suit during all treatments.
Valuables
Please do not bring your valuables to the Spa. The Spa is not responsible for lost or stolen valuables. For security reasons, oversized bags are not allowed.

Bella Nova spa room for relaxing and eating snacks and lunch At Your Service

Comfortable surroundings with an abundant supply of fresh beverages and light snacks are available for all our clients. Our facilities are available for private events. Please call to reserve our Spa for your corporate events, bridal showers, birthday celebrations or friends getting together.
Gift Cards
Gift cards are available at the spa, by telephone or online. We will customize your gift in a specific dollar amount for use as the recipient chooses, with selected services or spa packages from our menu. Gift cards may be enhanced with a special spa gift and are beautifully packaged.
Boutique
Our Boutique allows clients to extend the benefits of their spa journey. New clients receive a list of recommended products and samples, when available, based on individual needs.

How To Spa

Explore: Ask for a description of an intriguing treatment. Be open to new journeys.
Inquire: If you are having more than one treatment, the right sequence enhances your pleasure.
Discover: During your visit, you may discover a new product. Visit our Boutique for samples or to purchase products to maximize your results.
Rest: Relax with a beverage, chat with friends or enjoy some solitude. Try not to rush your journey. Take a steam shower. Prolong the feeling of complete relaxation and rejuvenation!
Return: Schedule your next visit before you leave to secure your preferred date. Enjoy the anticipation. Spa therapies are a worthwhile investment in you.
Gift Cards: Gift cards expire one year from the date of purchase.